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Return to shopFAQ’s
Frequently asked questions
All our products are new, sealed, and unworn. Each item comes with its original packaging and/or any dust bags, boxes, and accessories.
We offer worldwide shipping at a flat rate of €25 per order. Orders over €500 qualify for free worldwide shipping. Delivery times are typically 7–14 business days, depending on your location.
YES it’s possible to make an appointment and visit us in Shanghai, please email us: info@factoryoneone.com
7-14 business days. We ship with DHL, you can use the tracking to watch the estimated delivery date.